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Application Training and Support

Application Instruction

Classroom courses for applications are divided into three categories: Application Architecture Classes, Application Technical Classes and Application Features/Functions Classes. Training is delivered through a variety of methods and formats, including traditional classroom settings, virtual learning environments through the Internet and intranets.

End-User Instruction

End-user classes and computer-based training programs are customized to match the client's system. The result is tailored training that meets the client's business objectives and results in a smoother conversion and higher employee and customer adoption and satisfaction.


Our technical and feature/function classes are typically offered in an WebeX group format but can be delivered at the client's site.

Computer-Based Training

Computer-based training (CBT) programs may be delivered via CD-ROM, a Local Area Network (LAN) or through the Internet or business intranet.

Experienced Instructors

Our instructors are our account managers and business analysts involved in every phase of the applications development. Our Analysts act as business partners throughout the cycle and are equally comfortable training the organization's future trainers and experts or teaching end users directly.


Paper based and/or Online User Manuals and application reference materials are included with every deployment.

Two-Tiered Training

Application Classes
  • Application Architecture Classes and Application Technical Classes teach skills required by programmers and business analysts.
  • Application features/functions classes provide information on each system from a decision making perspective.
End-User Solutions
  • End-user training solutions are customized to match the client’s system. These solutions are targeted for customer service personnel.
  • End-user training is also available for assisting employees in updating skills after upgrades to new releases.

Training Management

Training project coordinators work with the client to determine the scope of the training and how it will be targeted and delivered. They help determine the best mix of products and solutions for the client.

Our approach includes:
Training Design Assessment
addresses the specific need, time frame and audience with information gathered during on-site interviews with managers, supervisors and other designated employees.
Training Planning Session
establishes a step-by-step training timetable and helps communicate the plan throughout the organization.
Audience Training Analysis
assesses the level of training needed for each department and determines the best approach: train-the-trainer, train-the-expert or train-the-end-user.
Training materials
determines the need for paper-based and computer-based training. Generic training tools are customized to reflect the client's use of the software.